Privacy & Terms Centre
Privacy Policy
- Introduction
1.1 We are committed to safeguarding the privacy of our website visitors and customers; in this policy we explain how we will handle your personal data.
1.2 This policy applies where we are acting as a data controller with respect to your personal data; in other words, where we determine the purposes and means of the processing of that personal data.
1.3 We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.
1.4 In this policy, “we”, “us” and “our” refer to Mobility Audio Vision Ent Ltd. For more information about us, see Section 19.
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- The personal data that we collect
2.1 In this Section 2 we have set out the general categories of personal data that we process and, in the case of personal data that we did not obtain directly from you, information about the source and specific categories of that data.
2.2 We may process data enabling us to get in touch with you (“contact data”). The contact data may include your name, email address, telephone number, postal address and/or social media account identifiers. The source of the contact data is you and/or your employer. If you log into our website using a social media account, we will obtain elements of the contact data from the relevant social media account provider.
2.3 We may process your website user account data (“account data”). The account data may include your account identifier, name, email address, business name, account creation and modification dates, website settings and marketing preferences. The primary source of the account data is you and/or your employer, although some elements of the account data may be generated by our website. If you log into our website using a social media account, we will obtain elements of the account data from the relevant social media account provider.
2.4 We may process information relating to our customer relationships (“customer relationship data”). The customer relationship data may include your name, the name of your business or employer, your job title or role, your contact details, your classification / categorisation within our customer relationship management system and information contained in or relating to communications between us and you, or between us and your employer. The source of the customer relationship data is you and/or your employer.
2.5 We may process information relating to transactions, including purchases of goods and/or services, that you enter into with us and/or through our website (“transaction data”). The transaction data may include your name, your contact details, your payment card details (or other payment details) and the transaction details. The source of the transaction data is you and/or our payment services provider.
2.6 We may process information contained in or relating to any communication that you send to us or that we send to you (“communication data”). The communication data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms.
2.7 We may process data about your use of our website and services (“usage data”). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system.
- Purposes of processing and legal bases
3.1 In this Section 3, we have set out the purposes for which we may process personal data and the legal bases of the processing.
3.2 Operations - We may process your personal data for the purposes of operating our website, the processing and fulfilment of orders, providing our services, supplying our goods, generating invoices, bills and other payment-related documentation, and credit control. The legal basis for this processing is our legitimate interests, namely the proper administration of our website, services and business.
3.3 Publications - We may process account data for the purposes of publishing such data on our website and elsewhere through our services in accordance with your express instructions. The legal basis for this processing is consent.
3.4 Relationships and communications - We may process contact data, account data, customer relationship data, transaction data and/or communication data for the purposes of managing our relationships, communicating with you (excluding communicating for the purposes of direct marketing) by email, SMS, post, fax and/or telephone, providing support services and complaint handling. The legal basis for this processing is our legitimate interests, namely communications with our website visitors, service users, individual customers and customer personnel, the maintenance of our relationships, enabling the use of our services, and the proper administration of our website, services and business.
3.5 Personalisation - We may process account data and/or usage data for the purposes of personalising the content and advertisements that you see on our website and through our services to ensure that you only see material that is relevant to you. The legal basis for this processing is consent.
3.6 Direct marketing - We may process contact data, account data, customer relationship data and/or transaction data for the purposes of creating, targeting and sending direct marketing communications by email, SMS, post and/or fax and making contact by telephone for marketing-related purposes. The legal basis for this processing is consent.
3.7 Research and analysis - We may process usage data and/or transaction data for the purposes of researching and analysing the use of our website and services, as well as researching and analysing other interactions with our business. The legal basis for this processing is consent.
3.8 Record keeping - We may process your personal data for the purposes of creating and maintaining our databases, back-up copies of our databases and our business records generally. The legal basis for this processing is our legitimate interests, namely ensuring that we have access to all the information we need to properly and efficiently run our business in accordance with this policy.
3.9 Security - We may process your personal data for the purposes of security and the prevention of fraud and other criminal activity. The legal basis of this processing is our legitimate interests, namely the protection of our website, services and business, and the protection of others.
3.10 Insurance and risk management - We may process your personal data where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks and/or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
3.11 Legal claims - We may process your personal data where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
3.12 Legal compliance and vital interests - We may also process your personal data where such processing is necessary for compliance with a legal obligation to which we are subject or in order to protect your vital interests or the vital interests of another natural person.
- Automated decision-making
4.1 We do not use automated decision-making.
- Providing your personal data to others
5.1 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice.
5.2 Your personal data held in our website database will be stored on the servers of our hosting services providers identified at https://kcmhosting.online.
5.3 Financial transactions relating to our website and services are handled by our payment services providers, Automattic - the brand behind WooCommerce. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers' privacy policies and practices at https://automattic.com/privacy/.
5.4 We may disclose contact data along with any other personal data contained in enquiries made through our website or services to one or more of those selected third party suppliers of goods and/or services identified on our website for the purpose of enabling them to contact you so that they can offer, market and sell to you relevant goods and/or services. Each such third party will act as a data controller in relation to the personal data that we supply to it; and upon contacting you, each such third party will supply to you a copy of its own privacy policy, which will govern that third party's use of your personal data.
5.5 In addition to the specific disclosures of personal data set out in this Section 5, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise, or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
- Retaining and deleting personal data
6.1 This Section 6 sets out our data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
6.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
6.3 We will retain your personal data as follows:
(a) contact data will be retained for a minimum period of 18 months following the date of the most recent contact between you and us, and for a maximum period of 4 years following that date;
(b) account data will be retained for a minimum period of 18 months following the date of closure of the relevant account, and for a maximum period of 4 years following that date;
(c) customer relationship data will be retained for a minimum period of 18 months following the date of termination of the relevant customer relationship and for a maximum period of 4 years following that date;
(d) transaction data will be retained for a minimum period of 18 months following the date of the transaction, and for a maximum period of 4 years following that date;
(e) communication data will be retained for a minimum period of 18 months following the date of the communication in question, and for a maximum period of 4 years following that date; and
(f) usage data will be retained for 18 months following the date of collection.
6.4 Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
- Security of personal data
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7.1 We will take appropriate technical and organisational precautions to secure your personal data and to prevent the loss, misuse or alteration of your personal data.
7.2 We will store your personal data on secure servers, personal computers and mobile devices, and in secure manual record-keeping systems.
7.3 The following personal data will be stored by us in encrypted form: your name, contact information, password(s) and cardholder data.
7.4 Data relating to your enquiries and financial transactions that is sent from your web browser to our web server, or from our web server to your web browser, will be protected using encryption technology.
7.5 You acknowledge that the transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
7.6 You should ensure that your password is not susceptible to being guessed, whether by a person or a computer program. You are responsible for keeping the password you use for accessing our website confidential and we will not ask you for your password (except when you log in to our website).
- Your rights
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8.1 In this Section 9, we have listed the rights that you have under data protection law.
8.2 Your principal rights under data protection law are:
(a) the right to access - you can ask for copies of your personal data;
(b) the right to rectification - you can ask us to rectify inaccurate personal data and to complete incomplete personal data;
(c) the right to erasure - you can ask us to erase your personal data;
(d) the right to restrict processing - you can ask us to restrict the processing of your personal data;
(e) the right to object to processing - you can object to the processing of your personal data;
(f) the right to data portability - you can ask that we transfer your personal data to another organisation or to you;
(g) the right to complain to a supervisory authority - you can complain about our processing of your personal data; and
(h) the right to withdraw consent - to the extent that the legal basis of our processing of your personal data is consent, you can withdraw that consent.
8.3 These rights are subject to certain limitations and exceptions. You can learn more about the rights of data subjects by visiting [https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/individual-rights/].
8.4 You may exercise any of your rights in relation to your personal data by written notice to us, using the contact details set out below.
- Third party websites
9.1 Our website includes hyperlinks to, and details of, third party websites.
9.2 In general we have no control over, and are not responsible for, the privacy policies and practices of third parties.
- Personal data of children
10.1 Our website and services are targeted at persons over the age of 13.
10.2 If we have reason to believe that we hold personal data of a person under that age in our databases, we will delete that personal data.
- Updating information
11.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.
- About cookies
12.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
12.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
12.3 Cookies may not contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies.
- Cookies that we use
13.1 We use cookies for the following purposes:
(a) authentication and status - we use cookies to identify you when you visit our website and as you navigate our website, and to help us determine if you are logged into our website (cookies used for this purpose are: PHPSESSID; wp-settings-1; wp-settings-time-1; _pin_unauth; _derived_epik; wordpress_sec_af29459b489e49779132610d1d1ff464; wordpress_logged_in_af29459b489e49779132610d1d1ff464; _ga_ZPEQBXX6ZC;)]];
(b) shopping cart - we use cookies to maintain the state of your shopping cart as you navigate our website (cookies used for this purpose are: __stripe_mid;)]];
(c) personalisation - we use cookies to store information about your preferences and to personalise our website for you (cookies used for this purpose are: sbjs_migrations; sbjs_first_add; sbjs_first; sbjs_current; sbjs_udata; _ga_ZPEQBXX6ZC; sbjs_current_add; sbjs_current; sbjs_udata; sbjs_session;)]];
(d) security - we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally (cookies used for this purpose are: [identify cookies])]];
(e) analysis - we use cookies to help us to analyse the use and performance of our website and services (cookies used for this purpose are: _ga; _ga_Y29K8Y81GS; _ga_21M79V50GS; _ga_EQDN3BWDSD; mailpoet_subscriber; mailpoet_page_vie;)]]; and
(f) cookie consent - we use cookies to store your preferences in relation to the use of cookies more generally (cookies used for this purpose are: sbjs_migrations; sbjs_first_add; sbjs_first; sbjs_current; sbjs_udata; _ga_ZPEQBXX6ZC; sbjs_current_add; sbjs_current; sbjs_udata; sbjs_session;)]].
- Cookies used by our service providers
14.1 Our service providers use cookies and those cookies may be stored on your computer when you visit our website.
14.2 We use Google Analytics. Google Analytics gathers information about the use of our website by means of cookies. The information gathered is used to create reports about the use of our website. You can find out more about Google's use of information by visiting https://www.google.com/policies/privacy/partners/ and you can review Google's privacy policy at https://policies.google.com/privacy. The relevant cookies are: [identify cookies].]
14.3 We use a Facebook pixel on our website. Using the pixel, Facebook collects information about the users and use of our website. The information is used to personalise Facebook advertisements and to analyse the use of our website. To find out more about the Facebook pixel and about Facebook's use of personal data generally, see the Facebook cookie policy at https://www.facebook.com/policies/cookies/ and the Facebook privacy policy at https://www.facebook.com/about/privacy. The Facebook cookie policy includes information about controlling Facebook's use of cookies to show you advertisements. If you are a registered Facebook user, you can adjust how advertisements are targeted by following the instructions at https://www.facebook.com/help/568137493302217.
- Managing cookies
15.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
(a) https://support.google.com/chrome/answer/95647 (Chrome);
(b) https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop (Firefox);
(c) https://help.opera.com/en/latest/security-and-privacy/ (Opera);
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
(e) https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac (Safari); and
(f) https://support.microsoft.com/en-gb/help/4468242/microsoft-edge-browsing-data-and-privacy (Edge).
15.2 Blocking all cookies will have a negative impact upon the usability of many websites.
15.3 If you block cookies, you will not be able to use all the features on our website.
- Cookie preferences
16.1 You can manage your preferences relating to the use of cookies on our website by visiting: the website of your browser (Please see note on 15 above.
- Amendments
17.1 We may update this policy from time to time by publishing a new version on our website.
17.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
17.3 We may notify you of significant changes to this policy by email.
- Our details
18.1 This website is owned and operated by Mobility Audio Vision Ent Ltd.
18.2 Our principal place of business is at 105 High Street, Uckfield, East Sussex, TN22 1RN.
18.3 You can contact us:
(a) by post, to the postal address given above;
(b) using our website contact form; or
(c) by email, using the email address published on our website.
Rental Agreement Terms and Conditions
Mobility Audio Vision Ent Ltd
Company Number: 14852546
Registered Office:
203 West Street, Fareham, Hampshire, PO16 0EN
Trading Address:
105 High Street, Uckfield, TN22 1RN
(“we”, “us”, “the Company”)
Effective Date: 1 January 2026
- Definitions
- “Equipment” means any mobility scooter, electric wheelchair, rollator, tri-walker, or other mobility aid hired from us.
- “Renter / You / Your” means the individual or organisation hiring the Equipment.
- “Hire Period” means the period agreed from delivery or collection until return.
- Basis of Hire
- All Equipment remains at all times the property of Mobility Audio Vision Ent Ltd.
- The Equipment is hired solely on these Terms and Conditions, which form a legally binding agreement.
- By signing or accepting delivery of the Equipment, you confirm that you have read, understood, and agree to these Terms.
- Condition and Use of Equipment
- The Equipment is supplied in good working condition. You must inspect it on delivery and notify us immediately of any faults.
- You must:
- use the Equipment lawfully, safely, and responsibly;
- follow all manufacturer instructions and guidance we provide;
- ensure the Equipment is used only for its intended purpose.
- The Equipment must not be:
- used by anyone under 18 years of age;
- used while under the influence of alcohol, drugs, or medication that impairs ability;
- used in an unsafe, reckless, or inappropriate manner;
- used on rough terrain or in extreme weather conditions.
- Legal Compliance
- You are responsible for complying with all applicable laws, regulations, and local authority rules when using the Equipment.
- You are responsible for any fines, penalties, or fixed-penalty notices incurred during the Hire Period.
- Where we are required to pay any such charge, you authorise us to recover the amount from you using your payment method.
- Care, Battery and Tyres
- You must take reasonable care of the Equipment at all times.
- Batteries must be charged at least twice per week for a minimum of five (5) hours each time.
- Failure to maintain or charge the battery in accordance with these Terms may result in permanent damage, for which you will be responsible, except where caused by a defect present at the start of the Hire Period or our failure to properly maintain the Equipment.
- If you become stranded due to battery failure:
- £45 call-out during business hours;
- £75 outside business hours.
(Charges may vary by location.)
- Loss, Damage and Risk
- Subject to clauses 6.2 and 6.3, responsibility for the Equipment passes to you at the start of the Hire Period and remains with you until the Equipment is returned and accepted following inspection.
- We remain responsible for ensuring that, at the start of the Hire Period, the Equipment is of satisfactory quality, fit for purpose, and in a safe and serviceable condition.
- You shall not be responsible for loss or damage to the extent that it arises from fair wear and tear, a latent defect, our failure to maintain the Equipment, or our negligence.
- Subject to clauses 6.2 and 6.3, you are responsible for loss of, theft of, or damage to the Equipment during the Hire Period.
- Where replacement is required, your liability is limited to the fair market value of the Equipment immediately prior to the loss, taking account of age, condition, and depreciation.
- Insurance
- We do not provide insurance cover for the Equipment during the Hire Period.
- You acknowledge that you have been advised to consider arranging appropriate insurance cover.
- Any insurance you arrange does not limit your obligations under these Terms.
- Nothing in this clause affects our liability where we remain legally responsible.
- Liability
- Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded by law.
- Subject to clause 8.1, we are not liable for loss arising from misuse, failure to follow instructions, inappropriate use, or fair wear and tear.
- Subject to clauses 8.1 and 8.4, our total liability is limited to the hire charges paid for the relevant Hire Period.
- Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015.
- We are not liable for loss of personal belongings unless caused by our negligence.
- Indemnity
- You agree to indemnify us for losses arising directly from your breach, negligence, unlawful use, or loss/damage to the Equipment caused by your act or omission.
- This indemnity does not apply to the extent the loss arises from our negligence, defective Equipment, or failure to maintain.
- You must take reasonable steps to mitigate any loss.
- Nothing requires you to indemnify us for losses that cannot lawfully be passed to a consumer.
- Deposit
- A refundable deposit may be required.
- The Equipment will be inspected on return.
- We may retain all or part of the deposit to cover damage, loss, cleaning, or outstanding charges in accordance with clauses 6 and 9.
- If costs exceed the deposit, you remain liable for the balance.
- Cancellation and No-Show Policy
- Cancellations at least 72 hours before delivery: no charge.
- Cancellations within 72 hours: up to 50% of hire charge.
- Same-day cancellation or no-show: up to 100% of hire charge.
- These charges represent a reasonable estimate of our administrative costs and loss of opportunity to re-hire the Equipment.
- Hire Extensions
- Extensions must be requested 24-48 hours before the Hire Period ends.
- Failure to do so may result in additional charges of up to 50%.
- Return of Equipment
- The Equipment must be returned on the agreed date and time.
- Late return charges:
- Over 24 hours late: 25% of total hire;
- Over 48 hours late: 50% of total hire;
- Over 7 days late: fair market replacement value.
Late return charges cease once replacement liability applies.
- We may take legal action to recover Equipment or costs.
- Repossession
- We may repossess the Equipment where reasonably practicable and without breaching the peace if it is used unlawfully or in breach of these Terms.
- Payments and Charges
- Major credit and debit cards accepted (excluding prepaid cards).
- Returned cheques incur a £35 fee.
- Overdue balances may incur £30 per month plus reasonable recovery costs.
- Communications
- Contact:
- Tel: 0800 002 5014
- Email: accounts@mobilityaudiovision.co.uk
- You consent to communications by phone, email, or post.
- Severability
If any provision is unenforceable, the remainder remains valid.
- Governing Law
These Terms are governed by the laws of England and Wales and subject to the exclusive jurisdiction of its courts.
Mobility Audio Vision Ent Ltd
Managing Director: Mr Martin Agacy
Date: 1 January 2026
Returns and Refunds Policy
Payment and Refunds
In providing payment card details, you confirm that you are authorised to use the card and authorise us or our payment service provider to take payment in full for the items in your order, packing, postage and delivery charges and any other charges that become due to us under these terms. Refunds, if applicable, will only be made using the payment gateway and/or to the card originally used for payment.
Online Purchases Returns Policy
Cancellation Rights
Consumers have the right to cancel orders for goods or services that have been placed on mobilityaudiovision.co.uk for up to 7 working days after the date on which the item(s) are delivered. This is called the 'cooling off period'.
This right does not apply to certain items such as:
- Any appliance that is made from materials that may be distorted if worn
- Any item which requires us to provide a service before approving the item for supply - if we have begun to provide the service with your agreement.
- Any item that is made or customised to order.
To exercise your cancellation right, you should follow the instructions in 'How to Return Items' below.
You have a legal responsibility to keep the items in reasonable condition and in your possession until they are returned to us. This includes, for example, keeping any hygiene seals and clear plastic wrappings in place.
IMPORTANT NOTE
Your rights under the Distance Selling Regulations are to have the opportunity to inspect items you receive from us. Unless it is necessary to remove any hygiene seal or wrapping to inspect or assess an item, removal of such packaging shall be deemed to constitute a failure on your part to keep the items in reasonable condition and you will be in breach of your legal obligations. We are entitled to exercise our statutory rights in recovering any losses we incur in this respect.
Once we receive notice from you that you wish to cancel your order, we will refund the purchase price for that item together with the packing and postage / delivery charge you paid to us for that item (if any). If you paid for one of the special delivery options such as Next Day Delivery, we would only refund the basic delivery charge that would have been payable for that item. You will have to pay the cost of returning the item to us.
If you wish to cancel an item after the cooling off period, provided you return the item to us within 7 days of the end of the cooling off period and in re-sellable condition we will refund the purchase price you paid for that item. We will not refund the packing and postage / delivery charge you paid to us for that item, and you will have to pay the cost of returning the item to us.
Damaged and Faulty Items
If any item we have supplied is damaged on receipt or, within 6 months of supply, develops a fault, we will ask you to return the item to us for inspection. We will then replace or repair the item free of charge or refund the price you paid for it together with any packing and postage / delivery charges you paid to us for delivery of that item provided the item is unable to be fixed/repaired. If you paid for one of the special delivery options such as Next Day Delivery we will only refund the basic delivery charge that would have been payable for that item. You may have additional manufacturers' warranties with some products such as electrical items giving you additional rights and you should check these carefully.
How to Return Items
Damaged and faulty items. To return a damaged or faulty item you must follow the instructions on the Shipment Note included in the delivery. For small damaged and faulty items that you return to us we will provide a freepost address which will be of no cost to you. For large, extra-large or high value items we will normally offer to collect them from you again at Mobility Audio Vision Ent Ltd Mobility's cost.
Cancelled Items
To return an item you wish to cancel you must follow the instructions on the Shipment Note included in the delivery. You may return the items to us by your own preferred method. However, if you require us to collect the item, you will need to contact Mobility Audio Vision Ent Ltd directly.
Instore Purchases Returns Policy
You don’t have an automatic right to get your money back if you just change your mind about something you’ve bought and there’s nothing wrong with it. You can return items within 14 days, as long as they’re not used and are returned in their original packaging. Please see the Citizen's Advice website for more information on your rights.
Mobility Audio Vision Ent Ltd. September 2023
Website Terms and Conditions
Terms and conditions of sale
- Introduction
1.1 These terms and conditions shall govern the sale and purchase of products through our website.
1.2 You will be asked to give your express agreement to these terms and conditions before you place an order on our website.
1.3 This document does not affect any statutory rights you may have as a consumer (such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015).
- Interpretation
2.1 In these terms and conditions:
(a) “we” means Mobility Audio Vision Ent Ltd; and
(b) “you” means our customer or prospective customer,
and “us”, “our” and “your” should be construed accordingly.
- Order process
3.1 The advertising of products on our website constitutes an “invitation to treat” rather than a contractual offer.
3.2 No contract will come into force between you and us unless and until we accept your order in accordance with the procedure set out in this Section 3.
3.3 To enter into a contract through our website to purchase products from us, the following steps must be taken: you must add the products you wish to purchase to your shopping cart, and then proceed to the checkout; if you are a new customer, you must then create an account with us and log in; if you are an existing customer, you must enter your login details; once you are logged in, you must select your preferred method of delivery and confirm your order and your consent to the terms of this document; you will be transferred to our payment service provider's website, and our payment service provider will handle your payment; we will then send you an initial acknowledgement; and once we have checked whether we are able to meet your order, we will either send you an order confirmation (at which point your order will become a binding contract) or we will confirm by email that we are unable to meet your order.
- Products
4.1 The following types of products are or may be available on our website from time to time: Table Gaming products.
4.2 We may periodically change the products available on our website, and we do not undertake to continue to supply any particular product or type of product.
- Prices
5.1 Our prices are quoted on our website.
5.2 We will from time to time change the prices quoted on our website, but this will not affect contracts that have previously come into force.
5.3 All amounts stated in these terms and conditions or on our website are stated inclusive of VAT.
5.4 It is possible that prices on the website may be incorrectly quoted; accordingly, we will verify prices as part of our sale procedures so that the correct price will be notified to you before the contract comes into force.
5.5 In addition to the price of the products, you may have to pay a delivery charge, which will be notified to you before the contract of sale comes into force.
- Payments
6.1 You must, during the checkout process, pay the prices of the products you order.
6.2 Payments may be made by any of the permitted methods specified on our website from time to time.
6.3 If you fail to pay to us any amount due under these terms and conditions in accordance with the provisions of these terms and conditions, then we may withhold the products ordered and/or by written notice to you at any time cancel the contract of sale for the products.
6.4 If you make an unjustified credit card, debit card or other charge-back then you will be liable to pay us, within 7 days following the date of our written request:
(a) an amount equal to the amount of the charge-back;
(b) all third party expenses incurred by us in relation to the charge-back (including charges made by our or your bank or payment processor or card issuer);
(c) an administration fee of GBP 25.00 including VAT; and
(d) all our reasonable costs, losses and expenses incurred in recovering the amounts referred to in this Section 6.4 (including without limitation legal fees and debt collection fees),
and for the avoidance of doubt, if you fail to recognise or fail to remember the source of an entry on your card statement or other financial statement, and make a charge-back as a result, this will constitute an unjustified charge-back for the purposes of this Section 6.4.
- Deliveries
7.1 Our policies and procedures relating to the delivery of products are set out in our delivery policy document.
7.2 We will arrange for the products you purchase to be delivered to the delivery address you specify during the checkout process.
7.3 We will use reasonable endeavours to deliver your products on or before the date for delivery set out in the order confirmation or, if no date is set out in the order confirmation, within 7 days following the date of the order confirmation; however, we do not guarantee delivery by this date.
7.4 We do guarantee that unless there are exceptional circumstances all deliveries of products will be dispatched within 30 days following the later of receipt of payment and the date of the order confirmation.
7.5 We will only deliver products to addresses on the UK mainland.
- Distance contracts: cancellation right
8.1 This Section 8 applies if and only if you offer to contract with us, or contract with us, as a consumer - that is, as an individual acting wholly or mainly outside your trade, business, craft or profession.
8.2 You may withdraw an offer to enter into a contract with us through our website or cancel a contract entered into with us through our website (without giving any reason for your withdrawal or cancellation) at any time within the period:
(a) beginning upon the submission of your offer; and
(b) ending at the end of 14 days after the day on which the products come into your physical possession or the physical possession of a person identified by you to take possession of them (or, if the contract is for delivery of multiple products, lots or pieces of something, 14 days after the day on which the last of those products, lots or pieces comes into your physical possession or the physical possession of a person identified by you to take possession of them).
8.3 In order to withdraw an offer to contract or cancel a contract on the basis described in this Section 8, you must inform us of your decision to withdraw or cancel (as the case may be). You may inform us by means of any clear statement setting out the decision. In the case of cancellation, you may inform us using the cancellation form that we will make available to you. To meet the cancellation deadline, it is sufficient for you to send your communication concerning the exercise of the right to cancel before the cancellation period has expired.
8.4 If you cancel a contract on the basis described in this Section 8, you must send the products back to us (to 23 Saffron Close, Chineham, Basingstoke, RG24 8XQ) or hand them over to us or a person authorised by us to receive them. You must comply with your obligations referred to in this Section 8 without undue delay and in any event not later than 14 days after the day on which you inform us of your decision to cancel the contract. You must pay the direct cost of returning the products.
8.5 If you cancel an order in accordance with this Section 8, you will receive a full refund of the amount you paid to us in respect of the order including the costs of delivery to you, except:
(a) if you chose a kind of delivery costing more than the least expensive kind of delivery that we offer, we reserve the right to retain the difference in cost between the kind of delivery you chose and the least expensive kind of delivery that we offer; and
(b) as otherwise provided in this Section 8.
8.6 If the value of the products returned by you is diminished by any amount as a result of the handling of those products by you beyond what is necessary to establish the nature, characteristics and functioning of the products, we may recover that amount from you up to the contract price. We may recover that amount by deducting it from any refund due to you or require you to pay that amount direct to us. Handling which goes beyond the sort of handling that might reasonably be allowed in a shop will be "beyond what is necessary to establish the nature, characteristics and functioning of the products" for these purposes.
8.7 We will refund money using the same method used to make the payment, unless you have expressly agreed otherwise. In any case, you will not incur any fees as a result of the refund.
8.8 Unless we have offered to collect the products, we will process a refund due to you as a result of a cancellation on the basis described in this Section 8 within the period of 14 days after the day on which we receive the returned products or (if earlier) after the day on which you supply to us evidence of having sent the products back. If we have not sent the products to you at the time of withdrawal or cancellation or have offered to collect the products, we will process a refund due to you without undue delay and, in any case, within the period of 14 days after the day on which we are informed of the withdrawal or cancellation.
8.9 You will not have any right to cancel a contract as described in this Section 8 insofar as the contract relates to:
(a) the supply of non-prefabricated goods that are made on the basis of an individual choice of or decision by you, or goods that are clearly personalised; or
(b) the supply of goods which are, according to their nature, inseparably mixed with other items after delivery.
- Warranties and representations
9.1 You warrant and represent to us that:
(a) you are legally capable of entering into binding contracts;
(b) you have full authority, power and capacity to agree to these terms and conditions;
(c) all the information that you provide to us in connection with your order is true, accurate, complete and non-misleading; and
(d) you will be able to take delivery of the products in accordance with these terms and conditions and our delivery policy.
9.2 We warrant to you that:
(a) we have the right to sell the products that you buy;
(b) the products we sell to you are sold free from any charge or encumbrance, except as specified in these terms and conditions;
(c) you shall enjoy quiet possession of the products you buy, except as specified in these terms and conditions;
(d) the products you buy will correspond to any description published on our website; and
(e) the products you buy will be of satisfactory quality.
9.3 All of our warranties and representations relating to the supply of products are set out in these terms and conditions. To the maximum extent permitted by applicable law and subject to Section 10.1, all other warranties and representations are expressly excluded.
- Limitations and exclusions of liability
10.1 Nothing in these terms and conditions will:
(a) limit or exclude any liability for death or personal injury resulting from negligence;
(b) limit or exclude any liability for fraud or fraudulent misrepresentation;
(c) limit any liabilities in any way that is not permitted under applicable law; or
(d) exclude any liabilities that may not be excluded under applicable law,
and, if you are a consumer, your statutory rights will not be excluded or limited by these terms and conditions, except to the extent permitted by law.
10.2 The limitations and exclusions of liability set out in this Section 10 and elsewhere in these terms and conditions:
(a) are subject to Section 10.1; and
(b) govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.
10.3 We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.
10.4 We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
10.5 You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).
- Order cancellation
11.1 We may cancel a contract under these terms and conditions immediately, by giving you written notice of termination, if:
(a) you fail to pay, on time and in full, any amount due to us under that contract; or
(b) you commit any material breach of that contract.
11.2 You may cancel a contract under these terms and conditions immediately, by giving us written notice of termination, if we commit any material breach of that contract.
11.3 We may cancel a contract under these terms and conditions by written notice to you if we are prevented from fulfilling that contract by any event beyond our reasonable control, including without limitation any unavailability of raw materials, components or products, or any power failure, industrial dispute affecting any third party, governmental regulations, fire, flood, disaster, riot, terrorist attack or war.
- Consequences of order cancellation
12.1 If a contract under these terms and conditions is cancelled in accordance with Section 11:
(a) we will cease to have any obligation to deliver products which are undelivered at the date of cancellation;
(b) you will continue to have an obligation where applicable to pay for products which have been delivered at the date of cancellation (without prejudice to any right we may have to recover the products); and
(c) all the other provisions of these terms and conditions will cease to have effect, except that Sections 1.3, 6.4, 10, 15, 16, 17, 18, 19 and 20 will survive termination and continue in effect indefinitely.
- Scope
13.1 These terms and conditions shall not constitute or effect any assignment or licence of any intellectual property rights.
13.2 These terms and conditions shall not govern the licensing of works (including software and literary works) comprised or stored in products.
13.3 These terms and conditions shall not govern the provision of any services by us or any third party in relation to the products (other than delivery services).
- Variation
14.1 We may revise these terms and conditions from time to time by publishing a new version on our website.
14.2 A revision of these terms and conditions will apply to contracts entered into at any time following the time of the revision, but will not affect contracts made before the time of the revision.
- Assignment
15.1 You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions - providing, if you are a consumer, that such action does not serve to reduce the guarantees benefiting you under these terms and conditions.
15.2 You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.
- No waivers
16.1 No breach of any provision of a contract under these terms and conditions will be waived except with the express written consent of the party not in breach.
16.2 No waiver of any breach of any provision of a contract under these terms and conditions shall be construed as a further or continuing waiver of any other breach of that provision or any breach of any other provision of that contract.
- Severability
17.1 If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.
17.2 If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
- Third party rights
18.1 A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.
18.2 The exercise of the parties' rights under a contract under these terms and conditions is not subject to the consent of any third party.
- Entire agreement
19.1 Subject to Section 10.1, these terms and conditions, together with our delivery policy and our returns policy, shall constitute the entire agreement between you and us in relation to the sale and purchase of our products and shall supersede all previous agreements between you and us in relation to the sale and purchase of our products.
- Law and jurisdiction
20.1 These terms and conditions shall be governed by and construed in accordance with English law.
20.2 Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England.
- Statutory and regulatory disclosures
21.1 We will not file a copy of these terms and conditions specifically in relation to each user or customer and, if we update these terms and conditions, the version to which you originally agreed will no longer be available on our website. We recommend that you consider saving a copy of these terms and conditions for future reference.
21.2 These terms and conditions are available in the English language only.
- Our details
22.1 This website is owned and operated by Mobility Audio Vision Ent Ltd.
22.3 Our principal place of business is at 105 High Street, Uckfield, East Sussex, TN22 1RN.
22.4 You can contact us:
(a) by post, to the postal address given above;
(b) using our website contact form; or
(d) by email, using the email address published on our website.
Forum Privacy Policy
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Forum Privacy Policy
Mobility Audio Vision Ent Ltd Forum (the “Forum”, “we”, “us” and “our”) are committed to safeguarding your privacy and ensuring that you continue to trust the Forum with your personal data. When you interact with us, you may share personal information with us that allows identification of you as an individual (e.g. name, email address, address, and telephone number). This is known as “personal data”.
This Privacy Policy applies where the Forum is acting as a data controller with respect to the personal data of you as a visitor to our websites and as a user of the Forum platforms and/or services, in other words, where the Forum determines the purposes and means of the processing of your personal data.- SCOPE AND ACCEPTANCE OF THIS PRIVACY POLICY
The Forum has developed this Privacy Policy to describe how and what type of personal data will be collected from users of the Forum websites and/or platforms and the purposes, for which the Forum may collect, share or disclose the personal data.
By using Forum websites, platforms, mobile apps or through the Forum branded pages or applications on third-party social networks (e.g. Facebook) (“Forum Sites”) or by giving us your personal data when registering for events or other services, you accept the collecting and processing of your personal data as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use Forum Sites or give us any personal data.
This Privacy Policy applies to any information obtained by the Forum through your use of the Forum Sites. It is not applicable to any websites controlled by third parties not affiliated with the Forum that the Forum Site may link to (“Third Party Sites”). Please review the privacy statements of each of these Third Party Sites as the Forum is not responsible for and has no influence on the content or the privacy practices of Third Party Sites.
The Forum reserves the right to make changes to this Privacy Policy at any time. We encourage you to regularly review this Privacy Policy to make sure you are aware of any changes and how your personal data may be used.- WHAT INFORMATION DO WE COLLECT AND FOR WHAT PURPOSES?
When you visit the Forum Site, our web server automatically records details about your visit: for example, your IP address, the website from which you visit us, the type of browser software used the Forum Site page that you actually visit including the date and the duration of your visit. Please see our Cookie Notice for information on these technologies and your rights in relation to them (See section 5).
In addition, we process personal data that you provide through the Forum Site, for example, when you enter personal details (e.g. name, address, email address, phone number) on a registration page or if you sign up for an email newsletter.
The Forum may use the personal data that you provide to us with your consent for a specified purpose or when you interact with Forum Site or we process your data if we have a legal basis, namely, with regards to your registration to Forum events or your request of Forum services.- CHILDREN’S PERSONAL DATA
The Forum does not knowingly solicit or collect personal data from children below the age of 18. If the Forum discovers that it has accidentally collected personal data from a child below the age of 18, it will remove that child’s personal data from its records as soon as reasonably possible. However, the Forum may collect personal data about children below the age of 18 years if authorized by the holder of parental responsibility for the child.
- HOW DO WE SHARE PERSONAL DATA?
We do not share your personal data with any third party that intends to use it for direct marketing purposes unless you have provided specific consent in relation to this.
The Forum may share your personal data with third parties for other purposes, but only in the following circumstances:
I. With your consent
We will share personal data with third parties outside of the Forum when we have your consent to do so. We require explicit opt-in consent for the sharing of any sensitive personal information.
II. For legitimate interests
We will share personal data based on legitimate interests as, for example, when you register for one of our events, except where such interests are overridden by your interests or fundamental rights, in which case we will request your explicit consent.
III. For external processing (service providers)
We may engage service providers, agents or contractors to provide services on our behalf, including administering Forum Sites and services available to you. These third parties may come to access or otherwise process your personal data in the course of providing these services.
The Forum requires such third parties, who may be based outside the country from which you have accessed the Forum Site or service, to comply with all relevant data protection laws and security requirements in relation to your personal data, usually by way of a written agreement.
IV. Compliance with laws
We will share personal data with third parties outside of the Forum if we have a good-faith belief that access, use, preservation or disclosure of the personal data is reasonably necessary to:
– Meet any applicable law, regulation, legal process or enforceable governmental request
– Enforce applicable Terms of Use, including investigation of potential violations
– Detect, prevent or otherwise address fraud, security or technical issues
– Protect against harm to the rights, property or safety of the Forum, our users or the public as required or permitted by law
MOBILITY AUDIO VISION FORUM is not only an informative but meeting and networking event. If you have allowed to include you data organizers have a right to publish your name, surname and place of work in the list of registered members on the event’s homepage so that experts from different sectors can easily find and meet each other.- COOKIE NOTICE
5.1 About cookies
A cookie is a small piece of information that a web server asks the user’s browser to store on the user’s local computer, and then later their browser presents this information to the web server. In its simplest form, a cookie is an identifying number.
5.2 What type of cookies do we use?
We use two types of cookies on Forum Sites: persistent cookies and session cookies. A persistent cookie helps us recognize you as an existing user, so it’s easier to return to Forum Sites or interact with our services without signing in again. In the event you sign up to one of our platforms, a persistent cookie stays in your browser and will be read by the service when you return to one of our sites. Session cookies only last as long as the session (usually the current visit to a website or a browser session).
We use cookies for anonymous user tracking. The Forum web server assigns each user a unique numerical ID (“ID”). All requests for pages are tagged with that ID, and by analyzing the log files, the Forum can determine how many unique users use Forum Sites.
5.3 How do we use cookies?
The Forum does not know the identity of a person based on the ID. The cookies used by the Forum do not contain any personal data about you nor are they used to look up your personal data. Even if you have entered personal data about yourself in one of the Forum’s registration forms, the Forum does not relate that information to the cookie data.
The Forum Sites may use cookies for analytics and to improve your user experience. Forum Sites will usually not natively use cookies but our analytics providers do use these cookies to improve user experience.
You are free to decline the cookies if your browser or browser add-on allows, except if the cookies are required to prevent fraud or ensure the security of Forum Sites that the Forum controls. However, disabling the use of cookies will result in a less user-friendly experience of the Forum Sites or can fully prevent you from using the Forum Sites.- SECURITY OF PERSONAL DATA
The Forum is committed to protecting the security of your personal data. Any information provided to the Forum by you is handled with due care and security, and will not be used in ways other than as set forth in this Privacy Policy, or in any site/area-specific policies, or in ways to which users have not explicitly consented. The Forum employs a range of technologies and security measures to protect the information maintained on Forum systems from loss, misuse, unauthorized access or disclosure, alteration or destruction.
However, since the internet is not a 100% secure environment, the Forum cannot ensure nor guarantee the security of any information that the user may transmit to Forum Sites. There is no guarantee that information may not be accessed, disclosed, altered or destroyed by breach of any of the Forum’s physical, technical or managerial safeguards.
All Forum employees who have access to and are associated with the processing of personal data are obliged to respect the confidentiality of all such personal data.- HOW LONG DO WE RETAIN PERSONAL DATA?
The Forum will retain your personal data for the period necessary to fulfil the purposes outlined in this Privacy Policy and/or as long we require the personal data to provide you with the Forum services or products you requested unless a longer retention period is required to comply with our legal obligations, resolve disputes and enforce our agreements.
- HOW CAN YOU ACCESS YOUR DATA OR CONTACT US?
You have a right to request access to your personal data. You may send us a request for access, provision of such information will be subject to the supply of appropriate evidence of your identity. You also have the right to request that the Forum corrects any inaccuracies in your personal data.
You have the right to opt out of receiving marketing communications or any other information from the Forum or about Forum events and can do so by (a) following the instructions for opt-out in the relevant marketing communication or (b) by contacting us.
Should you have any questions, concerns and/or complaints about this Privacy Policy or if you would like to make any recommendations or comments to improve the quality of our Privacy Policy, please email us at forum@mobilityaudiovision.co.uk.- PHOTOS AND VIDEOS
By participating in the MOBILITY AUDIO VISION Forum, you agree that the photos and videos taken will be used to further promote the activities. Forum organizers have taken all necessary measures to ensure the security of personal data and to prevent its unjustified access to third parties.
CONTACTS
The Forum is the data controller for personal data we collect through means stated in this Privacy Policy.
Our address is:
203 West Street, Fareham, Hampshire, United Kingdom, PO16 0EN
Forum Terms & Conditions
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Forum terms and conditions
Discussion rules
By registering with this forum you agree to abide by the discussion rules.
These include:
- Do not submit comments that contain personal information e.g. home addresses or phone numbers.
- Do not submit comments that are unlawful, harassing, abusive, threatening, harmful, obscene, profane, sexually orientated or racially offensive.
- Do not swear or use language that could offend other forum participants.
- Do not advertise or promote products or services.
- Do not spam or flood the forum. Only submit a comment once.
- Do not resubmit the same, or similar, comments.
- Keep your comments relevant to the discussion topic.
Online discussion rules
Set out below are the discussion rules for Mobility Audio Vision web forums, Facebook and other social media channels
Sometimes Mobility Audio Vision invites comments from the public via web forums or through our social media channels.
Comments will either be pre-moderated or post- moderated, depending on the channel, using the following discussion rules.
- Keep your comments relevant to the discussion topic.
- Do not submit defamatory comments (comments that are untrue and capable of damaging the reputation of a person or organisation).
- Do not condone illegal activity or incite people to commit any crime, including incitement of racial hatred.
- Do not submit comments that could prejudice on-going or forthcoming court proceedings (contempt of court) or break a court injunction.
- Do not submit comments containing someone else’s copyright material.
- Do not swear or use language that could offend other forum participants.
- Do not otherwise submit comments that are unlawful, harassing, abusive, threatening, harmful, obscene, profane, sexually orientated or racially offensive. This includes comments that are offensive to others with regards to religion, gender, nationality or other personal characteristic.
- Do not impersonate other forum members or falsely claim to represent a person or organisation.
- Do not submit comments or choose user names that contain personal information that would identify yourself or others. For example last names, addresses, phone numbers, email addresses or other online contact details either relating to yourself or other individuals.
- Do not post comments in languages other than English
- Do not advertise or promote products or services.
- Do not spam or flood the forum. Only submit a comment once. Do not resubmit the same, or similar, comments. Keep the number of comments you submit on a topic at a reasonable level. Multiple comments from the same individual, or a small number of individuals, may discourage others from contributing.
- Do not use an inappropriate user name (vulgar, offensive etc.).
- If you are under the age of 16 please get your parent/guardian’s permission before participating in this forum. Users without this consent are not allowed to participate or provide us with personal information.
Registration
Contributing to this web forum requires registration. Certain information is mandatory - such as a name and a valid email address. The personal details which you provide on registration will not be disclosed to third parties other than in exceptional circumstances (eg: the prevention of a serious crime).
Moderation
Comments will be pre-moderated before being posted on the discussion forum. Comments will be moderated at least every working day. Where possible we will aim to publish accepted posts within 24 hours.
If a comment contravenes any of the full discussion rules it will not appear on the forum and will be returned to the participant by e-mail, along with a reference to the rule(s) contravened. The participant will be invited to resubmit their comment, after making appropriate changes.
Privacy policy
Mobility Audio Vision is Data Controllers under the Data Protection Act 1998.
Where you provide personal information to Mobility Audio Vision, for example when you participate in a web forum hosted on this site, it will be used only for the services you requested and as specified on the relevant pages of the site. Access to the personal data you provide will be securely controlled and all processing will be undertaken in accordance with, and as permitted by, the requirements of the Data Protection Act 1998 (DPA).
Links to other websites
Mobility Audio Vision is not responsible for the content of external websites and links to external sites should not be taken as an endorsement of their content.
Freedom of Information
The information you provide will be subject to the Freedom of Information Act 2000 and Environmental Information Regulations, which allow public access to information held by Mobility Audio Vision. This does not necessarily mean that information about you in addition to what is published on the forum will be made available to the public as there are exemptions relating to information provided in confidence and information which is protected by the Data Protection Act 1998 applies. However, you should be aware that this may occur.
Copyright
By making contributions to Mobility Audio Vision web forums you are assigning copyright to Mobility Audio Vision.